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Payment & Billing Frequently Asked Questions
We understand that billing and payments can sometimes raise questions. To make things easier, we’ve gathered answers to the most common questions about payments, policy numbers, and more. If you need additional help or can’t find what you’re looking for, our virtual assistant is available, or you can call us at (800) 503-3724, Monday to Saturday, 5:00 a.m. to 9:00 p.m. PT.
Billing and Payment FAQs
How do I make a payment?
You have multiple options with Mercury Insurance! Make a payment online, by mail, through MoneyGram, or over the phone. For details, visit our payment options page.
What are the acceptable forms of payment?
- Checks: Including money orders and cashier’s checks.
- Credit Cards: Visa, Mastercard, American Express, and Discover.
- Electronic Funds Transfer: Make payments directly from your bank by phone or online.
- Cash: Accepted at select agent locations. Mercury offices don’t accept in-person cash payments, so please check with your agent if this option suits you.
Note: Mercury Insurance has the right to decide if a payment method is acceptable. Coverage depends on the payment your bank approves the first time it’s processed. If a payment is returned or reversed, coverage will be canceled and treated as if it was never active, to the extent permitted by applicable state law.
Where can I find my policy number?
Look for your policy number on your declaration page, liability ID card, or bills. Formats may include:
- Two letters followed by eight numbers
- Four letters followed by ten numbers
- 15 numbers with no letters
Does Mercury Insurance offer autopay?
You have multiple options with Mercury Insurance! Make a payment online, by mail, through MoneyGram, or over the phone. For details, visit our payment options page.
What is autopay?
Autopay is a convenient feature that automatically deducts your scheduled payment on the due date to help you avoid late fees.
If I’m signed up for autopay, is it possible to delay my payment?
Please call our billing department at (800) 503-3724 for assistance.
Can I make a payment after my due date if I’m not enrolled in autopay?
Please call our billing department at (800) 503-3724 for assistance.
Can I pay for more than one auto policy online?
Absolutely! Just be sure to process each policy payment separately.
Why did I receive an error message stating my information doesn’t match?
If your online payment info doesn’t align with your policy details, this message may appear. Please double-check and re-enter your information. For further assistance, call our billing department at (800) 503-3724.
Can I make a payment with multiple credit cards?
Yes, but you’ll need to call our billing department at (800) 503-3724
Why did my car insurance go up?
There are a few reasons why your car insurance rate might increase. Sometimes, it’s due to changes in your own driving record, like an accident or ticket, which can make you appear riskier to insure. Additionally, if there are more claims in your area or repair costs have risen, insurance rates might go up for everyone. Inflation and the rising price of car parts and labor can also play a role.